Dear Valued Clients,
Village Vet of Urbana is committed to keeping our offices healthy and safe for all of our patients, clients, staff, and family members. In light of the recent recommendations from the CDC to stay at least 6 feet apart, we will be making the following changes to our protocols.
PATIENT INTAKE PROTOCOL
Effective March 19, 2020 at 8:30 am we will be changing our patient intake protocol for all non-emergency appointments.
Our scheduled appointment patient intake protocol is as follows:
Upon arrival in the parking lot, clients will remain in their vehicle with their pet.
Clients will call our main hospital number, 301-874-3050, to notify us that you are here, give a description of your vehicle and a cell number we can call you on.
A technician and/or assistant will come to the client’s vehicle and retrieve your pet for evaluation.
Once the pet has been examined by one of our doctors, the client will receive a phone call to discuss recommendations and a treatment plan. Verbal consent for treatment and any outpatient estimates will be authorized over the phone.
A Patient Care Coordinator will then obtain payment information via phone and an invoice and all discharge instructions will be sent to you via email.
A technician or assistant will return your pet to you.
Our scheduled surgery patient intake protocol is as follows:
A technician will email and go over surgery consent and estimate via phone prior to drop off.
Clients will need to print surgery consent and estimate. Please email the signed copies back to
Upon arrival in our parking lot, clients will remain in their vehicle with their pet.
Clients will call our main hospital number, 301-874-3050, to notify us that you are here and give a description of your vehicle.
A technician and/or assistant will come to the client’s vehicle and retrieve your pet for surgery.
Our scheduled surgery pick-ups:
A surgery technician will call and go over post op patient care prior to your pick up.
A copy will be emailed to you, print and sign the go home instructions. Please email the signed copy back to contact@villagevetofurbana.com
Upon arrival in the parking lot, clients will remain in their vehicle.
Clients will call our main hospital number, 301-874-3050, to notify us that you are here and give a description of your vehicle.
A technician or assistant will return your pet to you.
Medication/Food Curbside Pickups:
Please call 24 hours prior to pick up.
Once the medication is ready for pick up a hospital representative will give you a call for payment via phone.
We will place your medications and/or food in our “WOOF” basket out front.
It is important to note that COVID-19 is not thought to be a threat to your pets at this time. Thank you for your anticipated cooperation during these challenging times.
Sincerely,
301-874-3050
The Doctors and staff at Village Vet of Urbana
